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Was charged an activation fee, when I was told it would be waived.

Canuckled
I'm a Participant Level 3
I'm a Participant Level 3

When I signed up using the chat system, I was told that the activation fee would be waived. I received my SIM card today, and activated my account. When I went on to check it, it's showing that I have an activation fee.

 

Also, My old phone number was supposed to be ported over to the new account, but my account shows a different number.

3 REPLIES 3

Canuckled
I'm a Participant Level 3
I'm a Participant Level 3

Thank you for the reply. I contacted chat today, and it's been resolved. 

Take care

khouya
I'm Experienced Level 2
I'm Experienced Level 2

Good Smiley

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Have a nice day

khouya
I'm Experienced Level 2
I'm Experienced Level 2

Hi Canuckled!

I think there a big mistake in your account, and things should be fixed. Fido can credit your activation fee. Normally a big company like Fido keeps chats logs with a rep. So you just need to chat with Fido and your charges will be waived.

Have a nice day Smiley

It's been a pleasure to assist you today Smiley

Don't forget to mark my answer as the best answer. Smiley