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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24475 Views
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Resolved! too high mobile bill

Hi guys Need suggestion. I overused my long-distance minutes in fido so they charged me $794.08. It was my mistake. My dad is sick in India so I had to make many calls in the last few weeks, initially, I talk to the doctor over the phone and explain ...

sukhdeep4 by I'm a participant level 1
  • 1853 Views
  • 1 replies
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Internet plans

Click here  Fido plans are very cheap as compared to other companies . Also , it has fido extra where you will get unlimited data for 5 days ( up to 1 hour) . Apart from that , if you are the loyal customer of fido , you will get bonus data free of c...

Navneet1999 by I'm a participant level 1
  • 1037 Views
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Re: Issue with the down payment amount

Hey @AT6 ,   That likely means you have a exclusive offer where you can get the device at 0$ down. That said, you should have the option to select another option with the down payment, if that what you prefer!   If ever you have more questions, ...

FidoLony by Former Moderator
  • 1092 Views
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Not good Customer Service

I won Moto G power, in Fido Extra Contest 9 weeks ago but never recieve any phone yet look like fake contest. I better be change network. 

Jheipee_99 by I'm a participant level 1
  • 1189 Views
  • 1 replies
  • 0 likes

Cannot find account number

I am trying to find my account # as I am having issues with my online account management, I cannot sign in with the email I used and diling *28 just gives me the last 4 digets (useless). Anyone got any other ideas? 

Addicell by I'm a participant level 1
  • 1736 Views
  • 1 replies
  • 0 likes