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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23682 Views
  • 0 replies
  • 8 likes

Unhappy lack of refund

On November 20th 2021 I used your online portal to talk to a rep and become a new member. I was told that porting my numbers from my Bell account wouldn't be an issue so I joined the Fido family. I ordered 2 I phone 11's and 1 SE and used my own devi...

Capone1974 by I'm a participant level 2
  • 1030 Views
  • 3 replies
  • 0 likes

Resolved! First bill

I recently took a connection. Today is the 4th day and my bill is emailed to me. The bill is more than double my monthly plan. Is this just for the first month, or will it recurr every month?

SoumyaK by I'm a participant level 1
  • 970 Views
  • 1 replies
  • 0 likes

No contact possible?

There seems to be no way to get in contact with Fido over a problem with billing. No phone number, no e-mail.I spent two hours yesterday waiting for live chat, and am facing the same problem today.   How can a company function ( a communications comp...

Claire65 by I'm a participant level 2
  • 979 Views
  • 3 replies
  • 0 likes

how do I combine internet and mobile accounts?

I have a fido internet account.I tried to buy a cell phone online but it wouldn't add to my account.I went into a Fido store and the customer service rep told me I couldn't combine the two accounts, therefore, I didn't get the $45 set up fee waived. ...

jack40 by I'm a participant level 2
  • 1376 Views
  • 3 replies
  • 0 likes