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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Contact office of the president

How do I get in contact with the office of president? I have been receiving the worst customer support over the past week.nice had to reach out to Fido 5 times now in the past week to resolve my issue. Hours of my time have used up to try and solve t...

Melb12 by I'm a Participant Level 2
  • 6034 Views
  • 26 replies
  • 3 likes

Resolved! Copy of transcript from live chat

I put my email at the end of our live chat so that i can have a copy of my conversation with the agent.But until now,5 hours later,they haven't sent the transcript in my email.Any other way in which I can get a copy of the transcript?

JuvieLingad by I'm a Participant Level 1
  • 1580 Views
  • 10 replies
  • 1 likes

Text Message Error 2

Hello, I can't seem to find a thread that talks about this error 2 that i'm getting when trying to send a text message.I'm getting this when I sent it to only certain recipients.This is what the error message reads:"Can't send message with Fido - err...

Eng2000 by I'm a Participant Level 2
  • 1766 Views
  • 3 replies
  • 0 likes

Resolved! Winback Issue

Hello,    I was with Telus for the past couple years and then got an offer from the winback team back at the end of December to come back to Fido. The plan they offered was$45/month for 25gb data for each line (we have 3 lines).   We got 2 of the lin...

kooner91 by I'm a Participant Level 1
  • 462 Views
  • 2 replies
  • 0 likes