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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24104 Views
  • 0 replies
  • 8 likes

Can I change my old phone number back at fido?

Hello. Over six months ago, I changed my old phone number to a new one on the Fido website. Now, I would like to change it back to my old phone number. Is this possible? I am willing to pay any applicable fees.

bruce9 by I'm a participant level 3
  • 645 Views
  • 1 replies
  • 0 likes

Promo Code for Mobile Plan

I received an email from Fido about the promo code for mobile plan before.However, I entered the code in the Fido's website but it told me the promo code can't be applied.Can I request Fido to send me a new promo code for mobile plan again?Thank you ...

chrisych by I'm a participant level 3
  • 907 Views
  • 1 replies
  • 0 likes

Arnaque ou pas?

Bonjour, J'ai reçu un appel cet après-midi de deux numéros différents (365)471-9948 et (613)437-3062.Le premier appel venait du second numéro.  Le type connaissait mon prénom et m'a dit que ma facture allait être coupée de moitié (fidélité, paiement ...

Caro121 by I'm a participant level 1
  • 484 Views
  • 1 replies
  • 0 likes

Resolved! Are Exclusive Offer Compatible with Existing Discounts?

Hi all, I signed up the Fido during the black friday promotion, so I am getting a 10$/month discount for 24 months. When I log in to my fido account, I keep seeing exclusive offers that would give me more data for same or less monthly rate.  My quest...

Ludwig by I'm a participant level 3
  • 1948 Views
  • 3 replies
  • 1 likes

My rant on how bad fido has gotten

I have been having on and off data issues where it will work and then wont again for about 8 months. Multiple conversations with the tech team, ultamatly was told to upgrade and get a new sim. I did both buying a iphone 15pro and getting a new sim an...