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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24470 Views
  • 0 replies
  • 8 likes

Please stop using purorator for delivery new phone

Hello I was expecting new phone delivery unfortunately there company is purorator   they said they attempted delivery but there was no delivery notice usually I can get the stuff next day, go get it from the nearest Purolator Center you should give m...

Seop2000 by I'm a participant level 1
  • 278 Views
  • 0 replies
  • 0 likes

Activation Disaster

Hello! I am a Fido user, that has used it through my parent's account for 3 years. I tried setting up my own account today with different information, but after entering in every step and information, my account does not display or work correctly. Wh...

AshFeGo by I'm a participant level 1
  • 361 Views
  • 1 replies
  • 0 likes

Billing issue

Hi i ported from fido to telus and then after a week I called customer service and they gave me a good offer and I switched back to fido. Same day I got a call from win back team and they gave me a better plan than the first one . I received 2 SIM ca...

Resolved! Adding a family member

I was wondering if I could get my daughter a phone with me under my name and I would pay for it monthly with my plan, like in a family plan or something. And I would like to know  how to share date with my dauther. 

GabeRoss by I'm a participant level 1
  • 857 Views
  • 1 replies
  • 0 likes