OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2022 winners (part 2), click here. Â Fido XTRA's Keurig Contest (August 25...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
Resolved! Service Interruption
UPDATE: We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Fido icon
My Fido Icon is a rainbow. Pride month is long over. I would appreciate if this could go ASAP. Remember Fido not everyone celebrates the same Holiday's. This Rainbow Icon has to GO!
Resolved! Voicemail access code reset
Hi, I don't know how to change the password for my voice mail on my phone... is there a way to reset it?
Resolved! Delay Receiving Messages And Messages Are Out of Order
Greetings,My daughter has a plan under my plan, and hers has issues recieving messages. If someone sends her multiple messages shortly after one another, the first one might come through, then all the rest do not for hours and sometimes not at all. T...
Resolved! Paid same bill twice
I paid my internet bill twice and it posted on my credit card twice. I went through three support reps telling me to reach out to my bank but my bank says to reach out to fido. Anyone know how I can get my money back or at least get it credited?
Temporarily Suspend plan for travel
I have been abroad for a month and before I go, I have contacted customer service to put my plan on hold and they have accepted it. However, when I check again, it still appeared that I still have to pay for my plan even though I haven't used any of ...
