General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24424 Views
  • 0 replies
  • 8 likes

Educate

I’ve had a really bad experience with customer service. A month ago, I switched from Virgin to Fido, and I wanted to add my wife to my account. The agent I spoke to said, “I’ve set everything up, call in a few days to activate your wife’s E-SIM card....

Bravo SHADE!

I am writing to brag about the great customer service I received from SHADE - I didn't get his last name - at Galeries Granby shopping centre on December 22nd.  It was one of the busiest days of the year, and SHADE was serving me while answering ques...

jakkyfoster by I'm a participant level 1
  • 481 Views
  • 1 replies
  • 4 likes

Poor cell reception and internet

 How is it possible that this is the speed in 2024 in Canada on a 5G phone? I'm trying to call customer support but the line keeps cutting or unexpectedly hanging up. I wish I could afford to break my contract with fido. I will probably do it even if...

1000037534.png
Oumaimak by I'm a participant level 2
  • 1654 Views
  • 3 replies
  • 1 likes

Irresponsible Fido agent at Pearson Airport

I opened a fido account at T3 Pearson Airport when I just arrived to get a new number quickly and they told me there was no set up fee. However, the number they gave me has been used by someone before ( I found it when I signed up for uber and I rece...

yayushi by I'm a participant level 2
  • 545 Views
  • 2 replies
  • 0 likes