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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Fido icon

My Fido Icon is a rainbow. Pride month is long over. I would appreciate if this could go ASAP. Remember Fido not everyone celebrates the same Holiday's. This Rainbow Icon has to GO!

Ty17 by I'm a Participant Level 1
  • 625 Views
  • 3 replies
  • 1 likes

Resolved! Voicemail access code reset

Hi, I don't know how to change the password for my voice mail on my phone... is there a way to reset it?       

saraalsh by I'm a Participant Level 1
  • 66696 Views
  • 15 replies
  • 1 likes

Resolved! Delay Receiving Messages And Messages Are Out of Order

Greetings,My daughter has a plan under my plan, and hers has issues recieving messages. If someone sends her multiple messages shortly after one another, the first one might come through, then all the rest do not for hours and sometimes not at all. T...

ChrisV by I'm a Participant Level 2
  • 217 Views
  • 3 replies
  • 0 likes

Resolved! Paid same bill twice

I paid my internet bill twice and it posted on my credit card twice. I went through three support reps telling me to reach out to my bank but my bank says to reach out to fido.     Anyone know how I can get my money back or at least get it credited? 

corgibumss by I'm a Participant Level 1
  • 153 Views
  • 1 replies
  • 0 likes

Temporarily Suspend plan for travel

I have been abroad for a month and before I go, I have contacted customer service to put my plan on hold and they have accepted it. However, when I check again, it still appeared that I still have to pay for my plan even though I haven't used any of ...

hailey_610 by I'm a Participant Level 1
  • 164 Views
  • 1 replies
  • 0 likes