Bright star is utterly useless, everything from their customer service to their repair times is subpar at best. Highly would not reccomend. Very uncoveniant service to use, they evan managed to make cancelling a process.
Hey there @babygurlkjc
Add-ons can be managed online on Fido.ca, or you can reach out to customer service for assistance. In regard to the Fido device protection, BrightStar would not be able to assist you with changes on your Fido account.
That said, have you had the chance to get in touch with us to get this sorted out? You can reach us at these channels if you still need any help.