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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Fido Roam - Be aware

    I just spent an hour and a half on the phone with Fido. They are essentially using a negative billing scheme with their Fido Roam. I was charged $60 for roaming charges while in Hawaii. They can clearly see from my usage during my vacation that I...

Chasu by I'm a Participant Level 2
  • 693 Views
  • 5 replies
  • 0 likes

Resolved! No Outage Credit on August 2022 Bill

No outage credit appeared on my August bill. I attempted to call Fido several times, including today. *No one* is answering calls. No longer any callback option. The service hangs up on the customer every thime. I have tried chat, as well; no one is ...

Jef_K by I'm a Participant Level 3
  • 2621 Views
  • 3 replies
  • 3 likes

Incorrect Bill

I'd like to register that is impossible to talk to attendant in the live chat Fido. So I'm registering here my problem: This month they want me pay twice bills and I'd like you correct the price please. thank you I'm advance!

nandixa by I'm a Participant Level 1
  • 79 Views
  • 1 replies
  • 0 likes

Resolved! Caller Id name change

I have my and my wife's phone on our one monthly bill. Two different phone numbers and I need to change hers so it reflects her name when she is calling someone.  How do I do this? thank you for the help

Jason74 by I'm a Participant Level 1
  • 129 Views
  • 1 replies
  • 0 likes

Is texting service down?

Hey I received a text message at 6:30 but if i try to reply it says failed to send, to to try again. Doesn't work when u tap.Tried other numbers, same error.Calling works.Restarted phone, disabled/enabled wi-fi, enabled/disabled airplane mode.You guy...