Rude “Specialist”

[Viclizcri]

I called to verify a charge on my account and the specialist, Farah, was extremely rude and spoke down to me as if I was a child. Questioning me, “do you even know what pre-authorized means?” And being very condescending. I work for the City of Toronto, Paramedic Services, and if I ever spoke to a caller the way Farah spoke to me today, it would not be tolerated. Farah is very unprofessional and impatient. 2 horrible qualities to have when working in customer service. When I asked to be transferred to another specialist, Farah refused. Luckily upon my callback after I hung up with Farah, I spoke to Ayush whom helped me tremendously. Please review the recording of my conversation with Farah, dated Aug 12 approx 09:11HRS.
I would like feedback upon this matter ASAP

[FidoVan]

Hi there @Viclizcri 

Really sorry to read about your experience. You can always reach us out and let a rep know that you would like to leave a feedback about an agent and we'll be able to forward that to their manager. Hope that helps.

[Original_Lucy]

Hi @Viclizcri ,sorry to hear that happened to you. As this is a community forum and not customer support,  I suggest you contact Fido directly with your concerns by going Here  and scrolling down on the page to report a concern and report your interaction.