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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23768 Views
  • 0 replies
  • 8 likes

Useless long-distance voucher

I don't have a long-distance plan, so I bought a Fido voucher. There's a pin number, but no number to call to enter it. After hours of searching the Fido site and getting frustrating non-answers from customer "service", I've gotten nowhere. Customer ...

Feral1 by I'm a participant level 3
  • 1460 Views
  • 6 replies
  • 0 likes

Resolved! Wrong Billing 3rd time for a phone suspended.

I have 3 phones from Fido. I suspended two lines for 6 months and agreed to pay the suspension fee which is 7 dollar per month.Every month (this is the 3rd time) Fido is showing the phone is suspended but charging me $84.38 regardless.  As soon as tu...

Resolved! change plan when finance device

Hello, I have financed a device with fido which provided a $10 monthly credit for 24mo and a $6.46 Payment program credit. I received an offer on my dashboard for a 10GB, $40 Data, Talk & Text plan which is cheaper than my current phone plan.  I have...

suzyyy by I'm a participant level 2
  • 902 Views
  • 1 replies
  • 0 likes

Phone got stolen the next day

So I bought a new iphone XR from FIdo. I thought of researching about the gaurantee about the phone before I take it as I heard it can be done withing first 2 months. Although the next day itself my phone got stolen. When i asked the fido store they ...

AbhiRami by I'm a contributor level 1
  • 1085 Views
  • 2 replies
  • 0 likes

how to withdraw fido credit

i been extra charged 470$ for a fido mistake,im ask refund it to my original payment, then fido put it to my account credit. now I had enough with fido just want rest of money in my account back

cori1 by I'm a participant level 2
  • 1094 Views
  • 1 replies
  • 0 likes