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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23735 Views
  • 0 replies
  • 8 likes

Resolved! Fido Payment Program - Additional Payments

Hello Fido forum, I am considering a handset upgrade with the new Fido Payment Program. I understand this is 24-month device financing where the cost of the handset+tax is divided into 24 monthly installments. Fido then applies a monthly credit to yo...

nick67 by I'm qualified level 3
  • 3775 Views
  • 8 replies
  • 0 likes

Resolved! Status of Port in

How we can know the status of port in number? It is ongoing since few days. 

ramika80 by I'm a participant level 1
  • 1096 Views
  • 2 replies
  • 0 likes

Fraud

Hi My Fido account was frauded. There was an address from Barrie on my account. This also triggered an address change on my credit report. I reported this fraud to Fido support and fraud department.  I was told I will be contacted within 72hours.It h...

Kamalpreets by I'm a participant level 1
  • 671 Views
  • 1 replies
  • 0 likes

Resolved! How to update sim card?

I am trying to update my new sim card. On the intructions its says to click "Update SIM card' but there I cant find this anywhere.

Alyssad067 by I'm a participant level 1
  • 4177 Views
  • 4 replies
  • 0 likes