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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Complaint about fido service

Almost one month abroad for family issues and my fido number still not working I reached the support team and file a complaint on May 3rd nothing till today, I tried to call which cost me alot of money since I'm not able to use the wifi calling... th...

ALARAJ by I'm a participant level 2
  • 1247 Views
  • 3 replies
  • 0 likes

Prepaid visa for paying monthly bill

I have a prepaid visa card from my bank and I would like to use it to pay my monthly fido bill that is currently on auto deposit. Is that possible? I really need it to work!! 

Nicole_H by I'm a participant level 1
  • 611 Views
  • 1 replies
  • 0 likes

No 5G network

Recently switched to Iphone mini 12 and expecting it to be 5g.  Why is it now loading as 5g?  

gaskell61 by I'm a participant level 1
  • 679 Views
  • 1 replies
  • 0 likes