OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Undue delay in investigation from back office
I've been with Fido for over a year, always keeping my part in our agreement/contract, Fido has caused undue stress , and undue delay in their apparent " back office was supposed to complete with 24 hrs " this started last week..... fedex allowed a...
Unpleasant Experience with Fido Mobile
I just wanted to share my experience with others so that they may be aware of the lack of "Customer Service," I have received when shopping for a new provider. Just a tip, don't transfer your phone number until you are completely satisfied with the s...
Wrong information
Hi Fido Service Team, I really lost trust from your customer service,I was told something (not once but lots of time) but never happen in reality.Because of wrong information, I have to pay $100 extra from my pocket.
Charged $90 while ROAMING turned "OFF"
I have been with Fido for two years and was happy with the service until this evening. I have been in Costa Rica am in the tech space and use my phone daily. I have never complained about a phone bill in 29 years. My data on my phone has been on and ...
2020- Online refill not working!!!
I'm having a problem with this "refill now". I put in the refill amount and the required information to pay. After about 5 attempts, I still get get " OOPS, that doesn't seem to be working" All my information is correct! This is very frustrating, and...
