Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Collections Letter & Interest
Why am I getting collection letters when I have not received a call back from the president's office. There's no way of contacting them directly from my end. I have twice now heard from your reps that I will get a call and have not received anything....
Winback Offer what is promised still not given, despite continuous attempts
Hi, I was promised a win-back deal of 300$ with an iPhone 12 pro in February 2021. When the bill come next month, nothing was applied ($0 credit), I followed up with customer care twice. The customer support even created some reference ID for the win...
Why won't Fido allow customers to change order from delivery to pickup??
Ordered iPhone12 mini on Nov 29. I chose to have ohone delivered as it said 2-5 days. I'm an hour drive from nearest Fido store with mini in stock so I figured I would save a drive. Now a week later I just got an email saying nothing but that the pho...
Resolved! Incorrectly charged！
I left Canada earlier this year and suspended my account at that time. However, when I checked my email, I received a notification from Fido saying that my account has been charged nearly $300. I asked the Fido agency to suspend my account for a whol...
Resolved! upgraded my phone
Hello Team, I recently upgraded my phone, but did not get any order email for the new phone nor money was taken from my credit card. When I try to upgrade the phone I get the following message: It looks like you’ve already requested a device upgrade....
