General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24179 Views
  • 0 replies
  • 8 likes

How do I .

Let you know that you should leave this bag of crepe company and either pick one with support or bargain services. It literally makes no sense to stay with Fido, they market as being cheap or something but it's full price with cut rate service. How c...

Notfan by I'm a participant level 1
  • 1132 Views
  • 1 replies
  • 0 likes

Resolved! Lost my sim card

Hi there. I just got my phone number but I accidentally lost my sim card. I don't know how to solve it. Furthermore, I also just paid for the first 2 months of the phone number. Please guide me to solve it. Can I get the same phone number but with a ...

Mai99 by I'm a participant level 2
  • 6839 Views
  • 2 replies
  • 0 likes

Customer Service Complaint

Not sure where to start, but to resume everything. After I got my bill I was trying to understand why all those charges and why I had my discount on my second line removed. The agent was not patient at all and literally told me word by word " Fido ca...

SamiB by I'm a participant level 1
  • 1104 Views
  • 1 replies
  • 0 likes