OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's Cocoa Kits Contest (February 23 - March...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Live Chat Not working?
I tried to use the live chat today and the following message appeared in the window. Anyone also experienced the same? "We’re really sorry we can’t assist you, something went wrong. Let’s go get you a Live Chat agent."
I want to remove my phone insurance now. Thank you
I want to remove my phone insurance now. Thank you. I also would like a Fido offer that a friend matched.
Data Cycle moved to another date in the future
My data resets every 4th or 5th of the month, and for some reason it still has not reset but i was still charged on the 4th of november. It is now the 8th and its 4 days late, my data has 0.48 gb remaining and i know I will get charged $10 per 100mb...
Resolved! Merge two accounts - both up for renewal
My wife and I are both now up for contract renewals. What I wish to know is if we are able to merge the two accounts (i.e. Have 1 account with 1 added line), keep our existing numbers, select a new plan and upgrade our devices at the same time? Wha...
Resolved! Want to change my plan but no customer service available
I want to change my plan to 9GB for 50CAD but am in a loop of web pages, none leading to a person, live chat or number. Getting quite frustrated https://www.fido.ca/consumer/contact-us leads back to here!!!
