Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! How to make phone ring longer (or temporarily disable voicemail)?
There are times when one really NEEDS to take a call and not let it go to voicemail. However, depending on the situation sometimes I can't get to/pick up the phone quickly enough.Is there a way to either set the phone to ring longer, or to disable th...
Chat Line
4 Nov 2021 what I cannot understand with your Chat Line is that they can only help out clients with postpaid accounts. What more effort do they have to make to deal with pre-paid clients account?
Get limited options when trying to switch from prepaid to postpaid on call
Hi! I wanted to switch from my prepaid account to a postpaid one. On call, I can't seem to get the $38.00/month 2gb Data, Talk and text plan. Can someone help me please?
Resolved! Online Bank transfer
I made an online bank transfer on the 1st Nov 2021 to my account with Fido.I checked my payment statement,Fido does not show credit to my account of the amountsurely Fido should open up a support email line for complaint to be lodged.
About the promotion deal
I'm a customer who's been using FIDO for a long time. The plan I'm using is 4GB, $45. The current promotion is 6GB and $41. My benefits are too small. Can you let me get these benefits, too? And I'm interested in iPhone 13. I wonder if the conditions...
