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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24281 Views
  • 0 replies
  • 8 likes

Legit SMS or not?

So yesterday I get an email from Fido, saying I had no phone number linked to my internet account.  I go on my account, add my mobile.  This morning I get a SMS from short code 3993 and 99% of the time I just mark all of these "verify anything" messa...

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Jewlee121 by I'm a contributor level 1
  • 2621 Views
  • 1 replies
  • 0 likes

Some doubts.

I just got the news of my new phone shipping today. It tells me I need to provide a verbal signature when I sign for it, what does a verbal signature mean? I don't know this. The original text is  You will need to provide a verbal signature for your ...

bruce9 by I'm a participant level 3
  • 1127 Views
  • 1 replies
  • 0 likes

Fido bricked my new phone

I recently got a TCL 20s phone October 4th 2021, I dropped the phone and cracked the screen. I do not have device protection. I had my service sent it through the repair program to see if they could fix it, knowing that I would have to pay to have it...

nogard171 by I'm a participant level 1
  • 1175 Views
  • 1 replies
  • 0 likes

Discounts applied - SECOND MONTH

I have 5 new lines with Fido:  My line  ( 45 - 10 -5 ) and 4 lines that are  ( 45 - 10 - 5 - 5 )  all confirmed with Fido when I called up.  ( Back to school promotion ) My first two bills when added up come to more than $100 more than they should be...

BMRBMR by I'm a participant level 2
  • 1341 Views
  • 1 replies
  • 0 likes

Voicemail-To-Text to Android Not Converting to Text

I recently purchased the add on 'Premium Voicemail-To-Text'. However I only get plain SMS notifications of voicemail messages that allow me to Listen to an 'Attach.amr' but it says the "Unfortuneatley the message couldn't be converted to text. listen...

shelly0269 by I'm a participant level 1
  • 1758 Views
  • 1 replies
  • 1 likes