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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Loyalty program
Hi, hope you are well I'm an international student and now days for attending my online classes, i do need a lot of gigabytes (GB) as most of the time i do run out of it within the first few week of my Billing month. I do request fido customer suppo...
Best customer service experience
I want to this time out to appreciate agent Uzma, who I spoke to this evening. I had an internet consumption issue with Fido and another agent had promised me to reboot the system and take off all the charges. I believed her and hung up only to see a...
Sadly leaving Fido
I have been with Fido since its inception, some 23 years ago. I was always very happy with both the bonuses offered, the plan prices, and especially teh customer service. Upon upgrading to an Iphone 12 last week, I have had problems with both the p...
Texts, *611 and Emails from Fido are in French
I want them in English. Phone support is no help.
Phone number wasn’t transferred
I added new line to my account and asked to transfer number from previous provider. It's already been more then week, my phone still with temporary number and I can't get to costumer support. They never answer. Very disappointed with Fido service
