General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Roaming questions

Hi everyone, I just had a couple of questions regarding roaming charges. I am in Pakistan.I have turned off my cellular data and data roaming manually in my phone. My phone is almost always connected to Wi-Fi except if it turns off due to power outag...

Where is the pixel 5 sorta age

Ordered the phone on 23rd November for wife's birthday it's been more than 2 weeks and still waiting. When ordering it mentioned 2-5 business days..Feeling disappointed and helpless

Resolved! Accelerating an issue

How am I supposed to accelerate my issue to a supervisor? It has been difficult to reach anyone on the phone and impossible to find a real human on the “live chat” (starting to think this feature no longer exists since they implemented “Jack”) I ha...