I was promised a win-back deal of 300$ with an iPhone 12 pro in February 2021.
When the bill come next month, nothing was applied ($0 credit), I followed up with customer care twice.
The customer support even created some reference ID for the win-back team to apply cashback.
Never received that call, instead, I see a credit of $200 only, why this happened.
Again I wait to chat for hours and in the end, it is the win-back team that can do something and I am asked to wait for that
call, why do they need to call, when a simple thing is to just give the promised $300 credit.
overall probably spent more than 4 hours chatting with customer care. and looks it is also a waste as I will have to wait for another call from win-back, hope they will call.
I am surprised by the process itself.