General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23493 Views
  • 0 replies
  • 8 likes

Do not honor deals and way too expensive

I had been promised buds and a phone charger. With my s21 white. Apparently the offers given are not honored and carol did not report what she promised me. President of fido Roger said nothing he could do. Its my word against customer service failure...

Brigitta by I'm a contributor level 2
  • 1397 Views
  • 4 replies
  • 0 likes

Resolved! Suspension de la ligne FIDO n'a pas été faite

Bonjour, J'espère que vous allez bien, S'il vous plaît, je vois que la suspension de ma ligne n'a pas été faite. car je vois dans la facture que je dois payer 34.09$ avant le 25 mai. Y a-t-il un problème ? Merci, Hamza1494

Hamza1494 by I'm a participant level 3
  • 1289 Views
  • 4 replies
  • 0 likes

How to cease using FIDO service when I live abroad

Hello there, I am a Korean who lived in Canada last year and now I'm back to Korea. Since I had a plan to go back to Canada I put my account on a hold which means I still have a phone number on FIDO on my name. I had to pay $8 per a month to keep my ...

Joe51 by I'm a participant level 2
  • 575 Views
  • 1 replies
  • 0 likes

Large bill due to long distance

Hey guys, I need help or any suggestions. I have 2 accounts with fido under my name and there’s one that I let my daughter use. Unknowingly, my 16 year old daughter made a few phone calls to the USA, which caused my bills to jump to 1002$. My usual b...

INoche by I'm a participant level 2
  • 874 Views
  • 3 replies
  • 0 likes