4 Nov 2021 what I cannot understand with your Chat Line is that they can only help out clients with postpaid accounts. What more effort do they have to make to deal with pre-paid clients account?
WhenI was on the chat line , the guy told me that they deal only with post-paid accounts.He cannot check my prepaid account. I need tocall the call centre 1-888-482 FIDO. On FB it is worse, you talk with a robot which guesses your problem raised. I h...
12/11/2021 Thanks. I am now trying to contact customer care team to report the non acknowledgement of 2 online Bank transfers made on the 1st and 4th November,Today us Friday 12th I checked my accounts, the credit is not there.
Thanks for your suggestion. I click on my account & i still don't see the $10 online bank transfer I made rhru RBC in the 1st and 4th Nov 2021.The only mean I have left was ti tell them about my payment problem on the feedback/survey they asked me to...
I have similar trouble with Live chat.They are good to pass the ball to pre-paid accounts Dept.I think they are hopeless as an Organisation.Would not refer any friend to join Fido.
I have made a complaint on the survey report re: online bank payment that one payment on the 1st Nov & another payment on the 04 Nov,2021 not recorded to the credit of the respective .accounts. To-day is 09Nov2021
