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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23741 Views
  • 0 replies
  • 8 likes

How to escalate

I feel I was not treated well after about 15years of service. I spoke with customer service and also the online chat and I do not think they undestand well my concerns.I have 2 options:-Move on and stay with Fido and the plan that was offered which i...

Yves3 by I'm a participant level 1
  • 1132 Views
  • 2 replies
  • 0 likes

Resolved! First time charges $45

Hi, I ordered my number via phone from Fido. I was billed $45 for the first month on account of set-up charges. However, the customer services representative said on phone that I wont be charged anything as it is a promotion. Please advise? Best rega...

Resolved! Fido Payment not reflecting

I made a payment of my account on 08/02 using my debit card. Shows as transacted in my bank account but not reflecting in my Fido account.Checked with bank and had them look at front end and back end and they confirmed that payment was successful. Ga...

donsimon by I'm a participant level 1
  • 1042 Views
  • 1 replies
  • 0 likes