cancel
Showing results for 
Search instead for 
Did you mean: 

Issue upgrading device

sivaji
I'm a Participant Level 3
I'm a Participant Level 3

I know there are quite a few posts about this but I wanted to post that I wasn't able to upgrade our phones for the promotion for either myself or my dad. I wanted to know if it went through at all since I didn't want to lose the promotion. 

1 REPLY 1

FidoValerie
Moderator
Moderator

Hey @sivaji Smiley

We're aware that customers are not currently receiving confirmation emails after their phone purchases. This is something our Support team is working on! 

 

That said, if you've received a confirmation message at the end of the transaction on Fido.ca and see a pending upgrade order on your account, it means it went through correctly. 

 

You'll however receive an email once the device ships!
 

Don't hesitate to contact us if you have any questions or want to double check that it went through.