Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Complain about FAKE bonus offer FIDO
Did u guys make a mistake by saying 'Just for you, Available exclusively just for you', but when clicking 'Get the offer', and return error popup? Called the number 1 888-481-3436. they cannot find the bonus offer, Chatted with support agent,...
Complaint about billing
Hello,I would like to file a formal complaint to the company. After speaking to several fido agents, my problem is still not solved. Can you please share the contact details? Best,Deniz My problem: I bought a second phone and a plan and agreed to pay...
Resolved! How to add GPS tracker watches to my plan
I have 2 GPS tracker watches for my children. Both need SIM cards to work and are capable of 2 way calls to both mine and my husband's cell phones. These watches are mainly used for safety and on the rare occasion to check in with us/our children. ...
Unable to swap from physical sim to esim
Hi,I have a data only plan with a physical sim and wanting to switch it to esim. The plan still has a contract and has a tablet attached to it. I went to a Fido store as well as spoke with customer service on the phone, no one was able to do it for m...
Resolved! Data overage account holder approval
How is Fido adhering to the updated Wireless Code regarding data overage? I don't believe Fido has traditional Family or Shared plans. How will Fido obtain my approval for any data overage on my son's mobile line? I am the main wireless account ho...
