General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23741 Views
  • 0 replies
  • 8 likes

Pay bills using Fido gift card

Hi, I want to know how to pay my fido bill using Fido gift card. I checked the available Fido online bill payment methods, there is no option using the gift card. I also checked with the in-store staff and I was told that I cannot pay bills in any re...

yzho82 by I'm a participant level 2
  • 1663 Views
  • 3 replies
  • 0 likes

5+ hours plan

The 5+ hours are working fine but I just want to know if there is only one 5+ hours per account. My husband and me both have different plans with 5+ hours but if we use one session through my phone, it goes down by one session on his phone too .

Bayview21 by I'm a participant level 1
  • 729 Views
  • 1 replies
  • 0 likes

Problems receiving calls

I've switched back to Fido about 2 weeks ago, and since then I've had family and friends telling me that their calls to me go straight to voicemail. I've restarted my phone more than once already, and my connection is fine. My phone is not set to any...

AS_07 by I'm a participant level 1
  • 569 Views
  • 1 replies
  • 0 likes

This Makes Me Angry

Hi Fido,   This is beyond stupid.  I made an adjustment to my plan, and the billing was incorrect, so I called to talk to someone about it.  They made the correction, and then later on in the day I was sent a $10 bill for the pleasure of correcting y...

SweedishChef by I'm a participant level 1
  • 572 Views
  • 1 replies
  • 0 likes