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Galaxy Z flip3 issue

I'm a participant level 1
I'm a participant level 1

Hello, I just purchased my Galaxy Z flip3 yesterday and it's on a brand new contract!  I can't send nor receive texts except for between my girlfriend and I and it's really frustrating. I tried everything that I have looked up online and I can't seem to get anywhere.  


Any help or advice would be greatly appreciated 


Community Manager
Community Manager

Hey @Bmactavish1995,


Can you tell us what troubleshooting steps you went through already?


It would be helpful to also let us know what exactly happens when you try to send a text message to another number, is there an error message? Are your calling and data services working fine?


Would it also be possible for you to test a different SIM card in your Galaxy Z device as well as your SIM card in a different device to see if the same thing happens?


Keep us posted!