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Galaxy Z flip3 issue

Bmactavish1995
I'm a Participant Level 1
I'm a Participant Level 1

Hello, I just purchased my Galaxy Z flip3 yesterday and it's on a brand new contract!  I can't send nor receive texts except for between my girlfriend and I and it's really frustrating. I tried everything that I have looked up online and I can't seem to get anywhere.  

 

Any help or advice would be greatly appreciated 

1 REPLY 1

FidoClaudia
Moderator
Moderator

Hey @Bmactavish1995,

 

Can you tell us what troubleshooting steps you went through already?

 

It would be helpful to also let us know what exactly happens when you try to send a text message to another number, is there an error message? Are your calling and data services working fine?

 

Would it also be possible for you to test a different SIM card in your Galaxy Z device as well as your SIM card in a different device to see if the same thing happens?

 

Keep us posted!