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5gb extra data

sangeet29
I'm a Contributor Level 1
I'm a Contributor Level 1

Hello

 

I received the text from Fido saying that I am eligible for the 5gb extra data a month for free for the remainder of my plan, however when i try to use the link to sign up for it nothing happens...

 

It takes me to my account page but then reloads and i dont see anything that pertains to the extra data.

 

Any help would be appreciated.

 

Thanks!

11 REPLIES 11

Andrew94
I'm a Participant Level 1
I'm a Participant Level 1

Hello,
I am also having the same issue. I just recieved a text message regarding the free 5gb data for the next 15 months. However when i click on the link, it brings me to my account home page, with no deals to be found. If someone could help me out that would be amazing.

Best,

Andrew

Hey @Andrew94,

 

Welcome to the Community!

 

Thank you for the details.

 

Do you see the said offer on your fido.ca account when you sign in?

 

If so, please reach out to us through these channels and we'd be happy to help.



Bolshoi
I'm a Participant Level 2
I'm a Participant Level 2

Hi i have the same issue. Can someone help me too pls. thanks

Hello Bolshoi,

 

  I replied to your other post here.

 

Hope this helps 😀

 

Cheers

 


FidoClaudia
Moderator
Moderator

Hey @sangeet29

 

Sorry to learn that you weren't able to add the bonus through your online account, we'll be happy to add it for you! 

 

PM coming your way soon Smiley 



sangeet29
I'm a Contributor Level 1
I'm a Contributor Level 1

Thank You! I got the data bonus, I really appreciate your help!

 

Thanks

girlietrex
I'm a Participant Level 2
I'm a Participant Level 2

Yup, I am having the exact same issue. I posted about it last week and don't think I received any reply.

 

I'm getting a little annoyed at how hard it is to contact Fido customer service regarding this, I see multiple posts going back months with the same issue, you'd think they would have fixed the text by this point..

sangeet29
I'm a Contributor Level 1
I'm a Contributor Level 1

I hope you got your data bonus, I got mine for 999 months lol!

We're really sorry to have missed your other post @girlietrex

 

I assure you that we're looking into it and in the meantime we're more than happy to help you with the bonus. 

 

I'll send you a PM shortly. Talk soon Smiley 



Junelam
I'm a Participant Level 1
I'm a Participant Level 1

I also have the same problem, could someone please help me too, thanks!

Hi @Junelam

 

Is it only the 5 Extra Hours of Data that isn't working for you or are you unable to access the app altogether?