5gb extra data

[sangeet29]

Hello

I received the text from Fido saying that I am eligible for the 5gb extra data a month for free for the remainder of my plan, however when i try to use the link to sign up for it nothing happens...

It takes me to my account page but then reloads and i dont see anything that pertains to the extra data.

Any help would be appreciated.

Thanks!

[Andrew94]

Hello,
I am also having the same issue. I just recieved a text message regarding the free 5gb data for the next 15 months. However when i click on the link, it brings me to my account home page, with no deals to be found. If someone could help me out that would be amazing.

Best,

Andrew

[FidoSaira]

Hey @Andrew94,

Welcome to the Community!

Thank you for the details.

Do you see the said offer on your fido.ca account when you sign in?

If so, please reach out to us through these channels and we'd be happy to help.

[Bolshoi]

Hi i have the same issue. Can someone help me too pls. thanks

[Cawtau]

Hello Bolshoi,

  I replied to your other post here.

Hope this helps 😀

Cheers

[FidoClaudia · Accepted solution]

Hey @sangeet29, 

Sorry to learn that you weren't able to add the bonus through your online account, we'll be happy to add it for you! 

PM coming your way soon  

[sangeet29]

Thank You! I got the data bonus, I really appreciate your help!

Thanks

[girlietrex]

Yup, I am having the exact same issue. I posted about it last week and don't think I received any reply.

I'm getting a little annoyed at how hard it is to contact Fido customer service regarding this, I see multiple posts going back months with the same issue, you'd think they would have fixed the text by this point..

[sangeet29]

I hope you got your data bonus, I got mine for 999 months lol!

[FidoClaudia]

We're really sorry to have missed your other post @girlietrex! 

I assure you that we're looking into it and in the meantime we're more than happy to help you with the bonus. 

I'll send you a PM shortly. Talk soon  

[Junelam]

I also have the same problem, could someone please help me too, thanks!

[FidoFaiza]

Hi @Junelam, 

Is it only the 5 Extra Hours of Data that isn't working for you or are you unable to access the app altogether?