5gb extra data

5gb extra data

5gb extra data

SOLVED
sangeet29
I'm a Contributor Level 1

5gb extra data

Hello

 

I received the text from Fido saying that I am eligible for the 5gb extra data a month for free for the remainder of my plan, however when i try to use the link to sign up for it nothing happens...

 

It takes me to my account page but then reloads and i dont see anything that pertains to the extra data.

 

Any help would be appreciated.

 

Thanks!

Accepted Solution

Re: 5gb extra data

Solved by Moderator

Hey @sangeet29

 

Sorry to learn that you weren't able to add the bonus through your online account, we'll be happy to add it for you! 

 

PM coming your way soon Smiley 

View solution in context
7 REPLIES 7
Bolshoi
I'm a Participant Level 2

Hi i have the same issue. Can someone help me too pls. thanks

Hello Bolshoi,

 

  I replied to your other post here.

 

Hope this helps 😀

 

Cheers

 


FidoClaudia
Moderator

Hey @sangeet29

 

Sorry to learn that you weren't able to add the bonus through your online account, we'll be happy to add it for you! 

 

PM coming your way soon Smiley 



sangeet29
I'm a Contributor Level 1

Thank You! I got the data bonus, I really appreciate your help!

 

Thanks

girlietrex
I'm a Participant Level 2

Yup, I am having the exact same issue. I posted about it last week and don't think I received any reply.

 

I'm getting a little annoyed at how hard it is to contact Fido customer service regarding this, I see multiple posts going back months with the same issue, you'd think they would have fixed the text by this point..

sangeet29
I'm a Contributor Level 1

I hope you got your data bonus, I got mine for 999 months lol!

We're really sorry to have missed your other post @girlietrex

 

I assure you that we're looking into it and in the meantime we're more than happy to help you with the bonus. 

 

I'll send you a PM shortly. Talk soon Smiley