General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Want to file a complaint with a live chat service rep.

I feel i was treated really bad.Im in a dire situation and he completely made me feel even worse and started to become sarcastic and use dot dot dots with replies. I asked him for a fido link to this form and he even said he wont help me do that. Bee...

bolanic by I'm a participant level 2
  • 1 replies

Very loud outgoing call volume with Home Phone

I'm having the issue with my voice being VERY loud on the other end, and a slight amount of echo (probably more like reverb - like talking in a stairwell) reported. This occurs with testing using multiple phones. I just activated it a few days ago. I...

One-time refill problem

On March 5, I made an one-time refill for $100 for 365days payment by Interac through Royal Bank of Canada. Why The payment of $112(including 12% tax) is not shown in my Airtime balance as of today? One-time refill prepaid balance unchanged, but mone...

yhhung2021 by I'm a participant level 3
  • 7 replies

Unauthorized Changes to my account

Hello.    I did not authorize these changes.  Fido account change confirmation # ***************************** On line XXXXXXXXXXX I spoke to a representative about a device upgrade along this line. The options presented online were only available if...

Marferino by I'm a participant level 2
  • 1 replies