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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24110 Views
  • 0 replies
  • 8 likes

Getting a phone on contract

Hi there, I'm looking to upgrade my phone and saw a fabulous deal with Fido's Payment Program that lasts 24 months. I was wondering if anyone has any advice or cons for signing the 2-year contract? I had a friend who got a nice deal on her phone and ...

hananakhan by I'm a participant level 1
  • 2010 Views
  • 2 replies
  • 1 likes

Resolved! Fido bill for someone you add

I have recently added my friend to my Fido account. So, I am the account holder and he's a Level 2 member. Apparently, as the account holder I am responsible for his bills as well as mine and he's got no access to bill payment on Fido app. But the pr...

mitramat by I'm a contributor level 1
  • 2342 Views
  • 3 replies
  • 0 likes

No Winback Call

I switched carriers and received a txt message saying Fido Winback will give me a call for an exclusive offer. It has been 3 months and I have yet to receive a phone call. Would anyone be able to help me identify the right number to contact?

hlucas by I'm a participant level 1
  • 864 Views
  • 1 replies
  • 0 likes

Resolved! Pay Fido Payment Program in advance

Hello,I called Fido and was on hold for 45 minutes until the call hung up unexpectedly!I would simply like to pay the entirely of my Fido Payment Program, it says I have to contact customer service but they are unreachable. How can I make this final ...

Ashleymlyn by I'm a participant level 2
  • 791 Views
  • 1 replies
  • 0 likes

Resolved! Cancelled?

My account was cancelled after a hour of it being activated, I don't know why. Can I get an explanation as to why.

Jordanmc by I'm a participant level 1
  • 1181 Views
  • 1 replies
  • 0 likes