General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! First Bill

I visited a fido store and activated my new plan on Aug 24th. The sales representative told me to pay for my bill on Aug 25th. But when I log in to my account, my account balance is 0. When can I pay for my first bill?

Mengsha by I'm a Participant Level 1
  • 1 replies

Overcharged in monthly bills and support unavailable.

Extremely frustrated right now. I have been continuously overcharged on my monthly payments since the beginning of the pandemic, with monthly balances exceeding $150+ even after I downgraded my plan. Customer support is nonexistent. I have called the...

611 Service

I just call the 611 Customer Service around 5:30 today Aug 24, 2020. Customer staff told me the que time is  15 miinutes and I said okay. But half an hour past and nobody returned my call. and hang up on me. Said call back again later. And one mre th...

_buen by I'm a Contributor Level 1
  • 1 replies

I am receiving spam calls

Hi , I am also receiving calls from Fido Chinese Language and it is annoying. Hop you can do something about it.

_buen by I'm a Contributor Level 1
  • 1 replies