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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23551 Views
  • 0 replies
  • 8 likes

Disrespectful winback team calls

Left Fido last week after spending 16 years seeing the service deteriorating and is getting your winback team's calls. They called me three times and everytime I picked up the phone, no one is speaking and in 5 seconds they hung up on me.  For all th...

Maureen2023 by I'm a participant level 2
  • 823 Views
  • 5 replies
  • 1 likes

Virgin and Koodo price match

Hello: The promotion on my plan is coming to an end on Jan21.  I am looking to continue if FIDO is willing to match what the competitors are offering. Let me know if I have to reach out to anyone at FIDO to negotiate.   Thanks Sayvari

sayvari by I'm a participant level 1
  • 141 Views
  • 1 replies
  • 0 likes

Why fido customers should go to another service provider

I have been a fido loyal customer for 12 years with three lines.  I have no contact and always I buy my phones in full. My bills are paid 20 days before due day. I have never missed a payment. Yes you safely can say I am one of fido Ideal customer.  ...

Gogo2019 by I'm a participant level 2
  • 892 Views
  • 3 replies
  • 3 likes

Resolved! Poor customer service.

I have been a long time Fido customer. I even left for Telus once and came back but their customer service is horrendous. I used their lackluster "Ask Jack" platform and had a terrible experience. Once I connected with an actual agent, after all the ...

Tyler15 by I'm a participant level 3
  • 1999 Views
  • 10 replies
  • 1 likes

Elyas Ganjavinia

Greetings and congratulations on the beginning of the new year happy New Year I’m [Elias] from Iran with phone number subscribe to Fido company. I am happy to meet you and become a member of Fido company I get a lot of emails from you about non-payme...

elyas-g by I'm a participant level 3
  • 291 Views
  • 4 replies
  • 0 likes