Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Preferred International Rate Add-on
How long does it take to activate this add-on from the Fido app? Can you make calls right away for a discounted price after activation?
eSIM to Physical SIM
Can I switch from eSIM to Physical SIM? Is there a fee?
Incorrect billing
I ordered a phone through Fido and the bill was wrong.In the first month, the bill was ~$80 and then it became over $120. There was a mistake on fido website when I placed the order but fido customer service agent told me they could help correct the ...
Resolved! Multiple "one ring scam" calls
For the past three days I have been getting a ridiculous amount of phone calls from these one ring scammers. First the calls were originating out of Chicoutami, Quebec, all with the same area code and first three digits, only the last four digits eve...
North American Plan
Does Fido have the Plan that you can use your data in the US and Canada with no or little extra cost? Just like the other service provider
