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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24111 Views
  • 0 replies
  • 8 likes

horrible experience at fido

Hello everyone ,i just want to say what experience i had with fido customer service & credit operations were horrible , and zero customer service , and even they blocked my number from customer service and as well as i lose a job interview because th...

Satishkb by I'm a participant level 2
  • 515 Views
  • 2 replies
  • 0 likes

Resolved! A Cautionary Scammy Tale

I seldom answer my phone but got a call from (905) 553 4011 marked as Vaughan, just up the road from me in Missisauga. It sounded like an Indian Call Centre. The agent to me as I was a long established customer and always paid my bill on time, I was ...

AndrexT by I'm a contributor level 1
  • 3530 Views
  • 6 replies
  • 0 likes

Rude “Specialist”

I called to verify a charge on my account and the specialist, Farah, was extremely rude and spoke down to me as if I was a child. Questioning me, “do you even know what pre-authorized means?” And being very condescending. I work for the City of Toron...

Viclizcri by I'm a participant level 1
  • 485 Views
  • 2 replies
  • 0 likes

New plan without my permission

Three months ago I ported my number from Rogers to Fido . Plan includes unlimited calling and texting Canadawide and 20 Gig data, for $45 per month. Less than 1 month ago, I added my husband's phone on an extra line , similar calling but no data, for...

Adierose by I'm a participant level 1
  • 439 Views
  • 1 replies
  • 0 likes