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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23577 Views
  • 0 replies
  • 8 likes

Charged FaceTime Audio as a regular call

Hello, I received my bill today and it included long distance charges because my iPhone didn't do the call as a FaceTime audio but instead as a regular call. I had not had this happen before and there was no warning to tell me that this would be a lo...

icarlo by I'm a participant level 1
  • 3082 Views
  • 2 replies
  • 0 likes

Resolved! Complaint about data package update

I am a new student to apply for a Fido cell phone number on Aug.27. I didn't make sure if the 10GB package was too much for me, While I chose data package. The specialist in the store recommended me to choose 4GB at a cheaper price $45. He said if th...

njshunan by I'm a participant level 2
  • 1042 Views
  • 5 replies
  • 0 likes

Order Confirmation not received

Hi,I placed an order online at aorund 9pm to order a new phone and changed to a new plan but haven't received an email confirmation. Wanted to make sure that my order has gone through successfuly. Thanks.

kimZ by I'm a participant level 1
  • 540 Views
  • 1 replies
  • 0 likes

Bad experience please never use fido

It first very bad experience in my life. I upgrade my plan last month 137$ This month they sent me 209$ bill to my account. They told me one month ago you had every thing same with this plan. Millwood town Center customer representative told same thi...

Puneet1 by I'm a participant level 1
  • 413 Views
  • 1 replies
  • 0 likes

second date SIM card

I have a plan that includes 14 GB of data per month. I have a 2nd  device that needs to connect to the web and update some information a few times per day. Is there a way to get a second SIM card and use the data from my plan?

mabuabed by I'm a participant level 2
  • 1156 Views
  • 6 replies
  • 0 likes