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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Billing question after porting

I have a question about billing. There are 10 days remaining in my billing cycle, if I port out the number to Virgin mobile tomorrow, how will Fido charge me? I also have a bill due in 1 week. Will Fido charge me the extra month for leaving them?

jack__ by I'm a Participant Level 1
  • 338 Views
  • 1 replies
  • 0 likes

cancellation

Hi, I'm just wondering how can I cancel my plan from outside of Canada. Any help is appreciated! 

May77 by I'm a Participant Level 1
  • 296 Views
  • 1 replies
  • 0 likes

Urgent: Suspending my account

Hello,  I have tried to suspend my account by contacting customer service. However, right now I am abroad and the customer service center seemed very glitchy, and I was not able to get through to any representative. Also note that since I am living i...

atira_naik by I'm a Contributor Level 1
  • 1638 Views
  • 7 replies
  • 0 likes

Freeze Number

Hi, I am outside the country my number was freezed till august. Yesterday my bill was generated for $72. I want to further increase my freeze date till February 2021. I also PM @@fidosolutions but they told me post a topic. So, please help me.

Sandhu38 by I'm a Participant Level 1
  • 539 Views
  • 2 replies
  • 0 likes