Celebrate Pride with Fido
Hi Community, Â A long-standing ally of the 2SLGBTQ+ community, Fido always aims to move the conversation...
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2022 winners (part 2), click here.  Fido XTRA’s Walmart eGift Card Contest...
Conversations
Resolved! Service Interruption
UPDATE: We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Billing question after porting
I have a question about billing. There are 10 days remaining in my billing cycle, if I port out the number to Virgin mobile tomorrow, how will Fido charge me? I also have a bill due in 1 week. Will Fido charge me the extra month for leaving them?
cancellation
Hi, I'm just wondering how can I cancel my plan from outside of Canada. Any help is appreciated!
I had a very bad experience with Fido today and don't know who can help me
All my family members received and accepted a free fido loyaly offer for additional 10Gb yesterday, except my daughter. She is very upset because she said that she has the same plan and paid for the same fee, but Fido did not treat her fairly. I a...
Urgent: Suspending my account
Hello, I have tried to suspend my account by contacting customer service. However, right now I am abroad and the customer service center seemed very glitchy, and I was not able to get through to any representative. Also note that since I am living i...
Freeze Number
Hi, I am outside the country my number was freezed till august. Yesterday my bill was generated for $72. I want to further increase my freeze date till February 2021. I also PM @@fidosolutions but they told me post a topic. So, please help me.
