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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Lost SIM
I am currently outside canada and I lost my prepaid sim card, can I nominate or add an authorized contact so that way the authorized person can pick up or recieve the new sim card if so how can I add an authorized person under my account as i dont ha...
Cancellation and improper collection
I arrived in Canada on 11/12 and at the airport indicated to me the Fido chip I made a plan of $45, two days I went into the fido site and made my plan change to a $50 and on this invoice that arrived hj day 15/12 is being charged the two plans ... b...
Problem s with upgrading my device
Hello. I just placed an order to upgrade my device. When placing the order at the last step, I got a message that informed me of something wrong with the website, and trying several minutes later. I tried to place a new order and was told the previo...
Monthly discount for Samsung S20+ changed from $19.66 to $30.00?
So a few hours ago, I was looking to upgrade my phone. I saw a few nice discounts for some phones that were financed over 24 months, so I decided to look into those. I saw a good deal for a Samsung S20+, which was around $19.66 a month over a 24 mont...
Resolved! Samsung Galaxy S20 FE was put on backorder
Hi.I'd upgraded my plan and device (to S20 FE) online here on fido.ca on November 27th 2021.I also made a downpayment for the device of $135 to reduce monthly cost.After that I received an e-mail notification that my payment was updated. As of now I ...
