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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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This email is being used by another My Account profile.

I had Fido account two years ago registered with my email address and that fido account has since been cancelled. Now I have a new account, which I am trying to register with this email address and getting the following error:"This email is being use...

Lucky6 by I'm a Participant Level 1
  • 270 Views
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Resolved! Change of billing due dates.

Fido sucks for this reason keep changing billing dates to get late fees. Probably cutting service soon. Rather leave than argue everytime I call support. FIDO SUCKS

Wrong shipping address

I ordered my phone through live chat and I specifically told the guy that I wanted my phone shipped to a different address than my billing. He said it was fine but now I received a confirmation email saying that the phone is going to the wrong addres...

BEWARE: FIDO DOES NOT HONOUR THEIR WORD

I just got a job and all the training was online, without realizing it.. I went over my phone limits trying to connect to Zoom so I contacted Fido as soon as I realized and they dealt with it right away which was a relief.However,  they didn't. They ...

bobasfamily by I'm a Participant Level 1
  • 419 Views
  • 1 replies
  • 1 likes

Changed my phone number and i need it back.

Hello. I've recently changed my phone number and realized after that my social media accounts and paypal have phone verfication, and i can't access the code as i've changed the number, So is there any way i can get the phone number back? it's been ar...

hadimouazzen by I'm a Participant Level 1
  • 331 Views
  • 1 replies
  • 0 likes