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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Bill Confusion
On November 29, 2021 I purchased a a new plan to replace my old one and get a new phone as part of cyber monday. In the confirmation email, dated November 29, 2021, it states "summary of fees" and includes the plan and shows 50 dollars, which was wha...
Office of the President
In my last Bill I have $94.87 of extra usage charges for something called game168 Gift Pack Mafia City. The charge is on a data only line with blocked voice and messaging This game (or in fact any other game) is not installed on this device and could...
Device price match
Where do I begin? I have spent over 8 hours on the phone (4 separate phone calls) with customer service. I'm done calling. I bought a phone in november. I put $733 down as a déposit. The phone went on sale in december, new credit monthly + no de...
Fido Setup service fee
So yesterday I went into a Rogers store and decided to switch both my mobile service and internet service over to Rogers. While doing the paperwork the sales rep told me that he couldn't access the connection fee ($50) waive option on the system so t...
Resolved! Upgrade Pending
I placed an order to upgrade my phone. When I attempt to "repurchase" I get the message that the update is under process / pending,but I have not received any e-mail confirmation of this purchase so far.
