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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23494 Views
  • 0 replies
  • 8 likes

PHONE NOT WORKING AFTER CHANGING MY NUMBER

I Just change my phone number on Fido webpage. I received the SMS confirming the new number, but after that I am not able to make any call or receive SMS, even the 611 is not working. On Fido webpage my balance is showing 0 even though I had some val...

EmersonBC by I'm a participant level 1
  • 519 Views
  • 1 replies
  • 0 likes

Fido error 69

This message appearing after attempting to send sms message...How do I remedy this?

Pjb1 by I'm a contributor level 1
  • 2375 Views
  • 3 replies
  • 0 likes

WORST CUSTOMER SERVICE

Fido is the WORST!!! If we did not have a contract with them I would move to another provided. We are always given different information when we call and the reps are not very helpful or knowledgable. I ordered new phones and spoke to a very nice lad...

Rtawiah1 by I'm a participant level 3
  • 1604 Views
  • 7 replies
  • 2 likes

The wrong iphone is on the way

Is on the way iphone 11 pro max 64 space grey but i ordered iphone pto max 256 midnight green. I will return it, what the better way to receive the correct phone?

Iza_66 by I'm a participant level 1
  • 845 Views
  • 3 replies
  • 0 likes

Conflicting information on shipping of phone upgrade

Upgrade phone online on Tuesday August 3nd Recieved a canned email on Wednesday August 4says "Congrats on the new phone" Did a online chat with a csr on Friday 13th asking when it will ship, as I didn'y receive a tracking number. CSR said phone was a...

smoker1 by I'm a participant level 2
  • 903 Views
  • 3 replies
  • 0 likes