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No update on my account's billing

ymfeelcn
I'm a Participant Level 1
I'm a Participant Level 1

Hello,

My account's billing of fido hasn't been updated since October 2021, I don't know why, could you help me to check it?

ymfeelcn_0-1643994152845.png

Thank you for help and have a nice day!

Best,

Yang

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @ymfeelcn,

 

Welcome to the community!

 

That should not be happening it would be best to contact customer service directly and they can look into your account to see what exactly is happening and better advise you.