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Fido ambassador program

Sid16
I'm a Participant Level 1
I'm a Participant Level 1

I recently signed up for Fido and enrolled in the fido ambassador program. I have never had a worse customer experience in my life than signing up for Fido.

 

I called customer support and waited 40 mins and then they escalated me to another team and I waited for another 50 mins. The call disconnected as soon as I explained my issue and never received a call back. I should never recommend anyone to sign up for fido based on this experience.

2 REPLIES 2

inkitchen
I'm a Contributor Level 1
I'm a Contributor Level 1

Waiting on a call for customer support for 40 mins and I see your pain. I am a new customer onboarded recently - it is a big pain. I would NOT recommend FIDO to anyone.

 

Hello @inkitchen,

 

I'm sad to hear you were having a hard time getting in contact us with us. There can be some wait during periods where we are busier than usual.

 

Did you get the help you needed?