my internet and line account was created by an agent on 1st feb 2022. I was told to present interaction id to waive off tablet charges but fido chat agent refuses to acknowledge the interaction id saying its invalid. I have a screenshot as proof of our conversation
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Welcome to the community!
Since your issue deals with specific matters of your account, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀