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Interaction id not valid

Ayesharasheed
I'm a Participant Level 2
I'm a Participant Level 2

Hello

my internet and line account was created by an agent on 1st feb 2022. I was told to present interaction id to waive off tablet charges but fido chat agent refuses to acknowledge the interaction id saying its invalid. I have a screenshot as proof of our conversation 

3 REPLIES 3

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Ayesharasheed,

 

Welcome to the community!

 

  Since your issue deals with specific matters of your account, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers

 


Ayesharasheed
I'm a Participant Level 2
I'm a Participant Level 2

But I contacted live chat and they say they can't do anything about it. If this is the customer service I'm going to get I'm afraid I would not want to continue with fido anymore

Hey @Ayesharasheed! Do you have more details about the reason why it was invalid? We'd definitely recommend that you try and speak with customer service again.

Please let us know how it goes!