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An age-old issue: cannot set up voicemail

I'm a Participant Level 2
I'm a Participant Level 2

Hi there,


I checked the Q&A online about this issue from other customers who had identical description on it:


Long press 1 (Voicemail retrieval number Ontario +14168216549) → 10-digit phone number ending with # → (Ding) Phone number is invalid


Said that should be a first-time set-up of the 4-digit access code but nothing out there.


Called the customer service and they said I do have the voicemail service and they reset my access code and asked me to check it again. Still the same.


And I never set a 4 digit access code before, only the 10-digit phone number request every time.


Went to a store and the staff could do nothing, either.


Does BRING-MY-OWN-PHONE matter? I did not buy my phone in Fido store.


I am looking for your kind help. Thank you.


I'm a Participant Level 2
I'm a Participant Level 2

I got this number as well as Fido service in Ottawa is that the issue? Because I saw years ago Ottawa had its own voicemail number but now only one number (+14168216549)

Hey @zuosiyuan001 ! Thank you for posting on the Community, welcome aboard. Smiley 


We will send a PM your way in a moment so we can troubleshoot this together.


Talk to you there! 



I'm a Participant Level 1
I'm a Participant Level 1
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Experiencing the same issue here and it's making it very stressful. 

What can I do? I need voicemail and if this issue is not solved by the end of this month, thinking to move to a different company. 

Hey @MuMu3


We definitely don't want to see you go.


I'll send you a PM shortly so we can look into the voicemail situation with you. Talk soon.