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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Upgrade to Enhanced VM on ios

I upgraded from iPhone 7 to SE 2020.added a second line, and the iphone value pack on both plans.I transferred to the new deviceThere was no setup now option on the voicemail page.It does say "no voicemail" instead of "call voicemail"None of the voic...

or7034 by I'm a Participant Level 1
  • 346 Views
  • 1 replies
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Complaint (rude customer service)

How do I file a complaint and know something is actually being done about it? So annoyed, been a customer for 15 years and fido still treats you like garbage.

Mango1010 by I'm a Participant Level 2
  • 556 Views
  • 3 replies
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Resolved! how to Switch from a Subscriber Profile to Primary Profile

I´m the Primary Profile but i can´t get there. How can I access and delete the subscriber profile? I already did the steps to change from one account to another by registering once more, but it tells me that the account number is already registered. 

MateoZ by I'm a Participant Level 1
  • 835 Views
  • 1 replies
  • 0 likes

Cancelled fido number used to reset Facebook account.

Hi all, Bit of an odd thing going on. I cancelled my fido account in September as I was moving back out of the country for a year or so. Yesterday I get an email from Facebook letting me know my account password has been reset.... From my old phone n...

bdd13 by I'm a Participant Level 2
  • 1378 Views
  • 3 replies
  • 0 likes