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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24318 Views
  • 0 replies
  • 8 likes

Resolved! Copy of my agreement

Hello,I bought a plan + cellphone from fido + AirPods first generation in promotion directly from the fido online website. 
1-long story short, I asked the agent if the device is new or second hand or refurbished? They said that we only have one new ...

Fatima19 by I'm a participant level 2
  • 2015 Views
  • 3 replies
  • 1 likes

Disappointing service

I visited  the cote st luc fido store as it was showing open at 11am....I reached there at 11.30 am and waited there for 40 mins...as I came to know that store opens at 12 pm..even at 12.10 pm the kiosk was not operational and no one was there to hel...

Pranav4u by I'm a participant level 2
  • 1001 Views
  • 1 replies
  • 0 likes

Resolved! Fido Roam and 5G in the United States

I appreciate Fido currently doesn't offer 5G in Canada. However, I am currently in Atlanta using Fido Roam through ATT with my iPhone 12. ATT offers 5G coverage in Atlanta, so why don't I have 5G access through Fido Roam?

Panchoy by I'm a contributor level 1
  • 1809 Views
  • 2 replies
  • 0 likes

Resolved! Roaming calls cannot be completed

I've landed in India/Mumbai and connected to the AIRTEL network. I see the following things.   1. I Cant call both local and canadian numbers (On dialing, the service provider (Airtel) plays the recording. Your call cannot be completed due to Congest...

Kb1231 by I'm a participant level 1
  • 3667 Views
  • 1 replies
  • 0 likes

Resolved! Need 2FA overseas without roaming

I am getting conflicting info when I search,   But here is what I am trying to do for living overseas.  Have a current long time Fido number that is used by my banks, taxes etc etc that uses 2FA which I hate but can't avoid.   I will keep my existing...