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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Which amount I need to pay? account balance or bill statement
Hello, my fido account balance shows $41 and my bill statement shows $97. I don't know the difference between two and which one do I need to pay? I'm new to this, help is appreciated.
Resolved! Did not receive a confirmation email!
I completed my phone order on 22 Dec 2021 but till now (25 Dec 2021) I still have not received any confirmation email or anything like that. Is there a way for me to know that my order is being processed? Or can Fido send me a confirmation email?Than...
Resolved! Bad efficiency
I had returned my cell phone 2 weeks ago and until now they are still processing my case! What make you guys so slow!You ruined my chance to sign a new phone during Christmas!
Where is my credit after cancelling my account?
I cancelled my phone account with Fido on Black Friday, Nov 26, 2021, but my billing date is on the 22nd of each month, and I paid for the full month (Nov 23 - Dec 22). It is now Dec 25, and my credit or the bill that should show a credit has not pop...
Resolved! activate a new SIM card for a new tablet data only plan
I am a post paid customer and have a new unactivated SIM card and like to add a tablet data only plan on-line and to skip the set up fee but can't find out how. I'm not keen to buy a new tablet with 2 year contract. Thanks for the help
