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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23738 Views
  • 0 replies
  • 8 likes

Dishonest staff at the Fido store

Let me tell you my story. Today I walked through the Fido Store in Banff. I told the staff that I saw a data plan online, which is the 4GB data, and talk and text plan with a montly fee of $41. I showed him what I saw online with my phone. He told me...

Carol_bee by I'm a participant level 1
  • 772 Views
  • 1 replies
  • 0 likes

Re. $15 monthly prepaid plan: What happened to my 75 texts?

I am a long-time customer of Fido's prepaid telephone service. I had been using Fido's $10 a month prepaid plan for many years, a plan that Fido eventually charged $2 extra a month in order for me to continue using. The plan suited me, as I very rare...

si by I'm a contributor level 2
  • 629 Views
  • 0 replies
  • 0 likes

Upgraded iPhone - No confirmation email sent?

Good morning, I upgraded my phone on Friday because of an offer I received from Fido. I received the email confirming my plan had changed but I have not received an confirmation email for my iPhone. My account still shows the old device balance (the ...

cm1235 by I'm a participant level 1
  • 763 Views
  • 1 replies
  • 0 likes

Penalized for loyalty?

I've been mostly happy with Fido. I'd like to take advantage of the offers available through resellers (e.g. Wireless Wave) to new accounts. I'm talking about the 4/6/8 GB Talk,Text and data plans. Seems really silly that the only way to get this is ...

Resolved! Telemarketing call?

Hi,I've been receiving calls daily from the same number 1-844-277-6920. Sometimes 2-3 times a day for a week straight! When I answer, the caller hangs up. When I don't answer they leave voicemail where someone says hello? Then hangs up after. I have ...

kimberlyhou by I'm a participant level 1
  • 127950 Views
  • 63 replies
  • 1 likes