No notification from FIDO for long distance calling

No notification from FIDO for long distance calling

No notification from FIDO for long distance calling

vermanandini
I'm a Participant Level 1

No notification from FIDO for long distance calling

I am 18rs old female & an international student , i did the contract with FIDO on 17th sep
2020 , in my plan i've been told that i will get limited amount of hours to use for long distance
calls and i will get the notification after using these full limited hours time, so i did start
making long distance calls very casually by thinking that whenever the given time would be
over i"ll be informed. But unfortuantely i was never be informed & never get the notification
that i have crossed my long distance calls limit . I was shocked to see my bill which came as of
$846 ,which is impossible for me to pay , i hardly have money in the bank & struggling to pay
for food and my room rent. Please help me , FIDO should have notified me in between.

I made many calls to the FIDO representative and hanged with phone for 4 hrs , they were
keep transferring my call to the higher authorized person ,after long waiting i finally got
notified that someone from the company will give me call regarding this matter after 3 days
but since its the 4th day today and no body called me yet , im very much worried and want
my bills to get waive off urgently. i have been complaining & crying on the phone with the
company people since then , i consider very responsible girl and never over use my phone if i
had been notified ,i don't have money to pay , please i need help

1 REPLY 1
FidoPierre
Moderator (inactive)

Hey @vermanandini  

 

Welcome to the Community.  

 

We can totally understand that it can be surprising to receive a bill that is higher than expected. In these cases we would need to take a closer look at the account to verify the option in question to confirm the best ways to track the usage.    

 

We'd suggest reaching back out to us through one of the available options found on our Contact Us page so we can check the status of the follow-up and the billing details. We can also send you a PM from here if you would prefer. Let us know!