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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Horrible Customer Service
Hey fido,I have been a customer with fido for many years now and I have yet to have a good experience. I feel as though I have to call fido every month because something has gone wrong. (E.g. discounts not being applied, phone not being sent out, or ...
Resolved! Past due balance occurs while has pre-authorized payment since day 1
Hello all, Today I have noticed there is a past due balance appeared on my account but the weird thing is I have pre-authorized payment completed since the very first day of my service is activated. I have downloaded and checked all of the billing st...
Report FRAUD
Hi there,my email account was randomly bombarded with subscriptions I never made. After a quick google search, it turns out this is an "email bomb" that a bot does in order to hide actually important emails you receive during the scam. Sure enough, I...
5GB extra for 15 months
Hi, I just accepted the free 5GB extra data for 15 months. At the end of the 15 months, do the extra GB's just end, or do we have to cancel them ourselves to avoid being charged going forward? Thanks.
New phone and Plan
I placed an order online this past sunday afternoon (Dec 18th) to order a new phone and changed to a new plan but haven't received an email confirmation.Upon logging out and then back in I can see the plan was changed.Two days later and still no emai...
