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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24003 Views
  • 0 replies
  • 8 likes

International texting

Hello,  Just need to make sure. I need to use my sim card to only receive text messages for OTPS or PIN confirmations. I am currently overseas and need to confirm whether turning on my number abroad would incur any fees for roaming?  Also, I was able...

tobey1234 by I'm a participant level 2
  • 897 Views
  • 1 replies
  • 0 likes

Resolved! Change to New Plan - Same Monthly Charge When in Contract

Hi, There is a new plan $50 with 12 GB in the FIDO website. Currently, I am at $50 with 5 GB. Can I change to the new plan without any penalty? My contract will expire end of next month(December 2021) and there is a balance of $49. Thanks

Sam1375 by I'm a participant level 3
  • 1667 Views
  • 3 replies
  • 0 likes

Resolved! PKG 250 contest

Hi I won contest of pkg 250$ but couldn't able to save the code got to redeem it so just wondering how other way I could retrieve it. tganks 

Pawan5 by I'm a participant level 2
  • 1276 Views
  • 4 replies
  • 0 likes

Returned device and still billed in full

I returned a new phone (still BNIB) back to the Fido store where I originally picked up the phone under Buyer Remorse policy.  I saw that my Fido profile no longer had the phone/device balance but I was still billed for the full price of the phone.  ...

mudd_stuffin by I'm a participant level 1
  • 723 Views
  • 1 replies
  • 0 likes

Can't login in into My Account (WEB) and finish transaction.

I'm an old customer who ported to another company a couple of years ago and decided to go back to Fido. Tried to buy a new plan but can't finish the transaction because the system asks me to log in to my previous account and I get a constant warning ...

OKKO88 by I'm a participant level 1
  • 859 Views
  • 1 replies
  • 1 likes