Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
International texting
Hello, Just need to make sure. I need to use my sim card to only receive text messages for OTPS or PIN confirmations. I am currently overseas and need to confirm whether turning on my number abroad would incur any fees for roaming? Also, I was able...
Resolved! Change to New Plan - Same Monthly Charge When in Contract
Hi, There is a new plan $50 with 12 GB in the FIDO website. Currently, I am at $50 with 5 GB. Can I change to the new plan without any penalty? My contract will expire end of next month(December 2021) and there is a balance of $49. Thanks
Resolved! PKG 250 contest
Hi I won contest of pkg 250$ but couldn't able to save the code got to redeem it so just wondering how other way I could retrieve it. tganks
Returned device and still billed in full
I returned a new phone (still BNIB) back to the Fido store where I originally picked up the phone under Buyer Remorse policy. I saw that my Fido profile no longer had the phone/device balance but I was still billed for the full price of the phone. ...
Can't login in into My Account (WEB) and finish transaction.
I'm an old customer who ported to another company a couple of years ago and decided to go back to Fido. Tried to buy a new plan but can't finish the transaction because the system asks me to log in to my previous account and I get a constant warning ...
