Hello, I'm new to Fido (Internet & Cell Phone). I have to be honest and say, Fido's online account management is complete garbage. Most of the time I can't log in, and, when I can, the page kicks me out back to the log in screen. When it works, if I click on any of the links, the page kicks me out. This is very annoying and fraustrating. Also, my online account shows about 10 different account numbers, I only have two accounts with Fido. The app usually works. I want these problems fixed, as, I'm paying for my services.
Welcome to the community!
I'm sorry to learn that your experience with our online service hasn't been the best.
Have you been experiencing these issues solely on the app, or on the website as well?
Also. did you try to delete the app and reinstall it to see if that could help?
Let us know!