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Second Bill Issues

inkitchen
I'm a Contributor Level 1
I'm a Contributor Level 1

Well, here I am with an issue with my second consecutive bill. My previous first billing issue was not resolved. I seem to get a different bill amount every month. 

https://forums.fido.ca/t5/General-Support/First-Bill-issues-new-Porting-Line/m-p/188858#M65958

 

Waiting for a customer support rep for past 30 mins when I was told that there is a wait for 15 mins.. SMH.

 

Absolutely BS service. Wouldn't recommend Fido to anyone!

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Inkitchen,

 

  I replied to your other thread here. Since this is your second bill, it's normal to be different from your first bill. As mentioned in my other reply, your first bill includes prorated charges for the few days before your billing cycle started. As also mentioned, you should note that for every billing cycle, you will be charged for the following month's usage as well as any additional usage (ie long-distance, overages, etc) from the previous month. So provided you do not have any additional usages, your following bills should be the same.

 

  I understand you have already been waiting some time. However, if you would like to discuss your bill, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers