OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Announcement: From time to time, we review and make...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Samsung S21 - 120 dollar Bill Credit Promotion not given
Last May 7, I got a brand new Samsung S21 from Fido, the sales agent (Michel from Montreal) I talked to committed that I have a 120 dollar bill credit and will be applied on the second invoice. Last June 11, I received my second invoice and still the...
Winback Email and phone call with Fido but no answer
Hello, I ended up porting out of Fido and then I got an email from Fido saying they have a special offer for me and I should wait for a phone call. I got called by a number (118 778 669 930) twice but there was no answer, competely silent... I'm conf...
Resolved! Cannot activate phone when ringing
Help! My phone receives the call but when I press answer it does not activate and keep on ringing. I know there is a setting somewhere that I fail to find.
Charged for long distance call
I was charged for an outgoing calls on May 19 to Nicaragua for 25 mins. I live in Vancouver Canada and have never called Nicaragua. I live alone, I don't even know how to call Nicaragua but the Fido representative Insisted that it was impossible for...
Late payment charge
I paid my Fido bill on May 21 and the due day was May 22. I got my June's bill and there is a charge of late payment for $2.57 on it. So I check my bank and the payment transation was posted on the same day. So I go on line support to fine out why an...
