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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Resolved! How to Pay off Device Balance online?

Hello,I'm coming close to the end of 2 years since I got a new phone from Fido. But I'm looking to pay off the remaining device balance.I know how to pay my monthly bill online - which is the only payment option I see right now.How do I pay the devic...

Voicemail

When I try to check my voicemail I get a msg that says "im sorry someone else has already entered your mailbox" then ot hangs up. I have an important msg to retrieve from my employer and am currently unable to do so. I need access to my voicemail asa...

Colbeck75 by I'm a Participant Level 1
  • 466 Views
  • 1 replies
  • 0 likes

Done with Fido. Fake loyalty program.

Hi guys. Just want to sharing how am I receiving totally unfair service that compare to other "loyalty customer". As a loyalty customer, I have been with Fido at least 5 years and not using cheap plans. However, recently my brother received a loyalty...

Lo66 by I'm a Participant Level 1
  • 459 Views
  • 1 replies
  • 0 likes

Resolved! Voicemail full because of sms notifications

I always delete my voicemails by pressing 1 and I also delete the sms notifications. After awhile it says my mailbox is full because of these sms deleted but stored notifications. Where are they? How can I delete them?

judyreidster by I'm a Participant Level 1
  • 871 Views
  • 2 replies
  • 0 likes

Brightstar is a total SCAM.

I have been in a complete mess because of Brightstar. I lost my iPhone XS 2 weeks ago and since then, i have not taken a rest while because of brightstar. first they sent me a replacement phone and it's touch was irresponsive. It was working sometime...

Hunarmalik by I'm a Contributor Level 2
  • 1844 Views
  • 8 replies
  • 0 likes