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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
I feel robbed, Setup Service Fee
So I recently got my SIMcard with a plan that seemed great, lots of data, unlimited calls and texts, etc. Today my first bill was made available to me, however, it's about 50+ dollars more than expected, why? because of something called SETUP SERVICE...
Promotion not working
I ordered a plan for Black Friday to pay $10.00 for $240 overall per month but my bill is showing $50 a month for $1200 overall. I'm unsure who to contact to get it fixed
Boxing Day Online Purchase
Hi! I ordered an iPhone 13 and a plan change online on boxing day but I am not sure if the order went through. I don't see any device added to my fido account and I didn't receive any confirmation email. I did get a confirmation of the plan change bu...
Incorrect billing and texting issue
I have been on the phone for more thank 3 hours today. I have two issues:1. I signed up for the BF plan for 12G for $50 plus a $15 credit making the plan $35 per month. Two new lines. I just received my first bill and it has broken up the $15 credit,...
Help
Hi there I wondering my boyfriend is coming for a visit, and he wants to know how to use his phone while hes here. He uses a iPhone 11 and is with horizon, is there anything he can or has to do or I to have an account maybe I can use that in some w...
