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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Chinese department?

Do you really have a Fido Chinese department? Because I got a call everyday telling this is a Fido Chinese voice message and then it goes a lady Chinese speaking that I don't understand any word

waco by I'm Back
  • 5499 Views
  • 10 replies
  • 0 likes

Resolved! Credit Card Fraud

Hi,Someone used my credit card to pay for his phone bill. I have called my credit card company to freeze my credit card. At the meantime they told me I need to talk to Fido to handle the phone bill fraud transaction first. I have got the bill details...

kevinfei by I'm a Participant Level 2
  • 716 Views
  • 2 replies
  • 0 likes

CALL DISCONNECTED SUDDENLY

Hi,So I was on call with fido regarding temporary suspension of the services, the customer care person told me to hold as he was doing the suspension. I waited and waited and then suddenly my call disconnected. I tried calling again 611 but then it s...

rhythm by I'm a Participant Level 2
  • 1164 Views
  • 4 replies
  • 0 likes