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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Plan Pricing Discrepancy - New vs. Existing Customer

Hello team, could a Fido representative please confirm why I am seeing different monthly plans options when upgrading to a new device as a New Customer vs. logging into My Account as an Existing Customer. For some context, I am currently on a 5GB $55...

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nick67 by I'm Qualified Level 3
  • 669 Views
  • 3 replies
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Xs 259

I order a XS last wednesday i was NOT told that it was backordered. Recieved confirmation email next day but no tracking number. So i called back Friday and after 2 hours on the phone the lady says that the reason why phone wasn't sent was because i ...

Salphone by I'm a Participant Level 2
  • 507 Views
  • 3 replies
  • 0 likes

Resolved! Spoofing both my and my wife's numbers

Hi Fido, Someone is spoofing my and my My wife's number! I started getting calls from random people saying that they have missed our calls, but we didn't make any calls to them from our cell phones. Need solutions for this otherwise we have to change...

evanyao by I'm a Participant Level 1
  • 455 Views
  • 1 replies
  • 0 likes

Resolved! Text message transcription

Does anyone know how to get a transcript of an entire text/sms message thread? i.e without having to screenshot etc? I have a long conversation l’d like to copy and convert to email or print. Also, I don’t have an airdrop printer.

Grace46 by I'm a Participant Level 1
  • 580 Views
  • 1 replies
  • 0 likes