Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Complaint about billing after accepting phone offer
Last month I call fido customer service and ask to upgrade my phone, She offer me a pre certifide s9 for Monthly payment of $10. because it was an early upgrade so she said I am a loyal customer and i have an offer that if i upgrade my phone earlier ...
lack of customer service
I have ordered a Fido service by phone. Fido sent me an emailed confirmation of my order but there is a mistake. Tried to call Fido to correct the mistake. Fido agent commented that the mistake would be corrected with the new line to be activated ...
Extremely shocked by the lack of transparency in customer service
Note: If you had an additional phone line 5$ credit applied to your account, and it was removed after a plan upgrade. Please contact support ASAP and try to get it back. This is an unfair treatement of Fido's customers, and outright scammy behavior. ...
Resolved! Changing delivery method
I just spent an hour writing a post that got an authentication error when I tried to post it. I am so close to cancelling my order, my account and even my Fido credit card because I am so frustrated.. Long story short I want to change my delivery m...
Billing Issue
hi, fido added minutes without my permission so I'm very disappointed, if you can't solve it i will change my provider. thank you
