General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Downgrading and financing device

With covid and reduced income I would like to lower my overhead. I currently have 3 devices all financed. Bill is around $300 monthly. I've read on other forums that I would basically have to buy out each device that I want to downgrade. Why can I no...

Chris1982 by I'm a Participant Level 1
  • 1 replies

Fido overcharging for old plans

I've been a fido customer for years, but I've found myself disappointed at the business practices lately. Namely how account billing is handled.A 3gb plan I purchased two years ago currently runs way more expensive at 65$ than even the current 8gb da...

la16 by I'm a Participant Level 2
  • 5 replies

Resolved! How long I can keep my prepaid number after refill once?

how long I can keep m prepaid number after I refill $10? Cuz I changed monthly payment to prepaid on January, and the customer service told me I could keep this number 10 months. And I saw my expired day is 11/1. But I refilled  $10 already then it j...

Natice by I'm a Participant Level 3
  • 1 replies