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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Scroll...
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. One year Fido service contest (March 2022) Click...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...
Charged with Activation Fees when Agent said I would not!
In early May I had called Fido Customer Service as I was interested in transferring my account from another service provider to Fido.The Customer Service Agent (name: Herze and Ext #7704) helped me with the plan details and everything was ok and when...
iPhone 6s hasn’t shipped
I had ordered a new iPhone 6s through the online store and I am concerned as it has now almost been two business days as to whether I will receive this phone right away or not right away.my original 6s has a shutdown issue and that is why I upgraded ...
Show mobile number instead of my name
Team I know Fido has an option of displaying caller I'd instead of mobile numbers for all outgoing calls, this is some sought of privacy issue I don't want my name to be displayed to someone each time I call them. Is there a way to stop displaying my...
billing issues
I'm experiencing constant billing isaue. it was since last year's black Friday sale in November, and since then the billing is never correct. I had to contact Fido support every time to adjust the billing. And every time they told me the problem was ...
Resolved! Ordering a New SIM card online
One of the ohines on my account got lost and I suspended service on that phone. I have a couple year old phone that I intend to use with that line. Due to COVID I was hoping just to order a replacement card online but while I find references to order...
