General Support
Our place for general support posts about Fido.
Showing results for 
Search instead for 
Did you mean: 


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

FidoStephen by Community Manager (Retired)
  • 0 replies

September Winners

September  2021 a enter daily contest for a chance to win 1 year of fido service started the begging of September and ended September 29th the contest advertised that winners will be messaged starting October 7th 2021. How come when I go to contest w...

Resolved! About not getting support

Hello! I have purchased a Fido sim card in September which has a 50$ plan that includes 1500 international minutes. When I got my first bill it was $109, which was ok with activation fees. But when I checked my bill for the current month it was showi...

Promo for ZTE Grandxview Tab

Hi! So I got this Zte grand x view tablet as a promotion yesterday.  It came with a SIM card.Does anyone know if I can send and receive text messages and how to set it up?  I tried to send a text but it says "sending...." and then "not sent tap to tr...

Kitana1 by I'm a participant level 1
  • 2 replies

Resolved! Phone upgrade end of term question.

I received a text stating that I could get an iPhone 12 mini for $5 a month, with a promotional credit of $29.50/month. I'm keeping my old plan, and phone, and wanted to give the iPhone 12 to my son, for when he graduated into high school. I just wan...

Canuckled by I'm a participant level 3
  • 4 replies

Resolved! How to make phone ring longer (or temporarily disable voicemail)?

There are times when one really NEEDS to take a call and not let it go to voicemail. However, depending on the situation sometimes I can't get to/pick up the phone quickly enough.Is there a way to either set the phone to ring longer, or to disable th...

Kubda by I'm a contributor level 1
  • 1 replies