General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


iPhone 6s hasn’t shipped

I had ordered a new iPhone 6s through the online store and I am concerned as it has now almost been two business days as to whether I will receive this phone right away or not right original 6s has a shutdown issue and that is why I upgraded ...

Show mobile number instead of my name

Team I know Fido has an option of displaying caller I'd instead of mobile numbers for all outgoing calls, this is some sought of privacy issue I don't want my name to be displayed to someone each time I call them. Is there a way to stop displaying my...

balamuruganu by I'm a Participant Level 1
  • 1 replies

billing issues

I'm experiencing constant billing isaue. it was since last year's black Friday sale in November, and since then the billing is never correct. I had to contact Fido support every time to adjust the billing. And every time they told me the problem was ...

Sherry121 by I'm a Participant Level 3
  • 3 replies

Resolved! Ordering a New SIM card online

One of the ohines on my account got lost and I suspended service on that phone. I have a couple year old phone that I intend to use with that line. Due to COVID I was hoping just to order a replacement card online but while I find references to order...

Lune1 by I'm a Participant Level 1
  • 1 replies