General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


1000 min international call is not showing up in the APP

To whom it may concern, I have recently upgraded my plan and in my new plan 1000 mins international call is included. I called Fido customer service and they have confirmed me that the plan for 1000 mins international call is visible in their system ...

HMSR by I'm a Participant Level 1
  • 1 replies

Resolved! Number change for home phone with port in

I am trying to solve a problem and unfortunately the solution may lead me away from Fido. Since I am trying to stay with Fido let's give this a try. I have a 519 cell number that I have had for years, a few years ago I brought it to Fido. I do not wa...

I don’t understand

In mid March I saw a good deal for an IPhone 8, on Fido's website. I decided to take it as well as the 2 year contract that had to be changed in accordance with that deal (March 18). I received an email saying that there was a "delay with the deliver...

Andy77 by I'm a Participant Level 1
  • 1 replies