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Network issues

Jakeabr96
I'm a Participant Level 2
I'm a Participant Level 2

Hi, my fido data is not working. Its showing cannot connect to server message in safari. I have exceeded this months data and I have purchased additional data. But the additional data balance is not showing in the app. But my internet is working when I use 5 sessions of 1 hour data. But my add on data is not working. Tried reseting networking settings,restarting phone and re-installing fido app.  Even customer service cannot help me. Network is also good in my area as other fido users are getting services. I don't know what to do. Please help

1 REPLY 1

FidoKenny
Moderator
Moderator

Hello @Jakeabr96

 

To verify what's going on with your data, we would need to do some troubleshooting with you.


You can find all the ways to reach us here.