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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Please send notification for long distance calls
I got charged over 151.8 dollars for making long distance calls to US for the first time over 5 years with fido. I was completely unaware of this and didn't get any notifications whatsoever until they appeared on the bill. Please at least send notifi...
Resolved! Billed for failed transaction
Hi, I was upgrating my plan + phone (iphone 13 red). but when I made the payment it never showed up "order sucesfull" but it was charged to my debit card. I spoke with the customer service and they said FIDO never got the money. but My bank said they...
An age-old issue: cannot set up voicemail
Hi there, I checked the Q&A online about this issue from other customers who had identical description on it: Long press 1 (Voicemail retrieval number Ontario +14168216549) → 10-digit phone number ending with # → (Ding) Phone number is invalid ...
charged extra for new connection !
https://forums.fido.ca/t5/media/gallerypage/image-id/11363i308A25C79C1F3433<< link to bill I have been referred to fido by a loyal fido customer friend. I brought a 2 sim card of wow mobile boutique at square one. Plans were 45 and 40 totaling to aro...
Resolved! Extremely rude customer care agent
Hi started the chat with the agent. There were so many issues the way that person was responding. I regret adding a new line if the customer care is so rude. The agent was unable to understand what changes were made to the account. I kept explaining ...
