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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Foreign language Text/SMS messages are arriving as gibberish
Hello. When I receive SMS messages from recipients from another country in a foreign laguage, the message is arriving as english gibershish. It appears something is trying to translate them letter for letter into English and while that comes close f...
Misleading information about accessories included with phone
I wanted to upgrade my phone since my 2 year agreement has long ended and decided to check out the Iphone XR. I read all the info, specs and everything and it says this.... What's in the Box Comes With EarPods with Lightning Connector, Lightning t...
I want to get an additional number and a SIM card
Hello! I want to get an additional number and a SIM card on my account to turn on the cell phone for my child. How much will it cost and will there be another $50 service charge? Thank you!
HORRIFIC CLIENT SERVICES FROM CALL CENTER
I recently added a SIM and data only plan to my account for $10/mth for 2GB of usage. On the website it shows only 3 ways to order it. Via phone call, live chat, or a store locator. I chose live chat. I was assured that there was no $50 activation f...
Prepaid account information
I was signing into my fido account on-line and find out unable to view my account information any more? I call customer service he told me all the prepaid customer unable to see account details on-line anymore, you have to call or go the the stores ...
