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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Fraud

My account was taken over and fraudulently used to add a line. Been back and forth with Fido customer service who keep referring me to their Fraud department. I have tried numerous times and left several voicemails. Nobody has returned my call or don...

Shiv22 by I'm a Participant Level 2
  • 554 Views
  • 3 replies
  • 0 likes

FIDO SUPERVISOR SUCKS

I ordered iPhone X 256 GB through FIDO, signed up for 2 years contract and ONLY AFTER I contacted FIDO I came to know, my phone is discontinued and they can not give me the phone. I requested next available comparable device which is iPhone XS 256GB ...

ssoni by I'm a Contributor Level 1
  • 1415 Views
  • 5 replies
  • 0 likes

Resolved! Blocked Caller ID

Hey all, is it there a way I can contact fido to provide me a number for a "no caller ID" caller? I keep getting random calls and I just want to know whether or not it's a prank call from my friends or if it's a stalker? Please help ASAP 

Kerisyan by I'm a Participant Level 1
  • 565 Views
  • 1 replies
  • 0 likes

A recent Fido ambassador experience

I recently port out 1 of my 2 line and soon with my second line. My latest experience with the ambassador is very disappointing,  I have been talking to the team and got few offers.  I decided to call back after the scheduled call back was disconnect...

yolm by I'm a Participant Level 2
  • 1153 Views
  • 1 replies
  • 0 likes

Fido billing error

My last billing shows charges of $3.30 for a 6 minutes call to Gainsvl Florida USA on Sep 25 2020. I have no connection to that call and I never made that call. Similar incident as such happened to me some time before. I am requesting this charges be...

davidkan by I'm a Contributor Level 1
  • 1927 Views
  • 14 replies
  • 0 likes